FAQ

Ordering

How do I place an order?

1. Select your product and click “Add to Cart.”
2. Proceed to checkout and enter your shipping and payment information.
3. Review your order details and complete your payment.

After your order is placed, you will receive an Order Confirmation Email with your order number and purchase details. If you experience checkout issues, contact service@livunest.com.

How do I know my order was successfully submitted?

Your Order Confirmation Email will include your order number, product details, shipping information, and payment confirmation. If it has not arrived, check your spam or junk folder, then contact Customer Support if you still cannot find it.

Can I change or cancel my order?

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the day the order is placed, provided the order has not entered processing, production, or shipment. Please contact us as soon as possible to request a change or cancellation.

Payments & Discounts

Which payment methods do you accept?

Available payment methods are displayed at checkout and may include credit or debit cards, PayPal, Apple Pay, Google Pay, and other regional options. Availability varies by location.

Is my payment information secure?

Payments are handled through secure third-party payment providers. We do not store your complete payment card details. Payment information is handled according to the providers’ security practices.

How do I apply a discount code?

1. Enter your code in the discount field at checkout.
2. Click “Apply.”
3. Check that the discount appears in your order total before completing payment.

The code must be valid and meet the conditions of the promotion.

Shipping & Tracking

How long does delivery take?

Orders are typically processed and shipped within 5 business days. After shipment, estimated delivery takes 10–20 business days. Processing time is separate from transit time.

Delivery may vary by destination, carrier availability, customs processing, public holidays, and other external factors. These times are estimates.

Do you ship worldwide?

We ship to many destinations worldwide, subject to carrier and logistics availability. Shipping options and costs are shown at checkout based on your location and order details.

How can I track my order?

Once your order ships, you will receive a Shipping Confirmation Email with a tracking number. Use that number to check your delivery status.

Why has my tracking information not updated?

Tracking information may take time to appear after shipment or between carrier scans. If it remains unchanged for an extended period, contact Customer Support for assistance.

Returns & Refunds

What is your return policy?

We accept return requests within 14 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase. Please contact us before returning any item.

How do I return an item?

Email service@livunest.com to request return authorization. Once approved, we will confirm the return address and provide instructions. Returns sent without prior authorization may not be accepted.

What if my item is damaged, defective, or incorrect?

Please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. Our team will review your request and help resolve the issue.

When will I receive my refund?

After receiving and inspecting your return, we will notify you of the refund decision. Approved refunds are issued to your original payment method within 5–15 business days. Your bank or payment provider may require additional time for the refund to appear.

Product Information

Will product colors match the pictures exactly?

We aim to display product images and colors accurately, but their appearance may vary slightly depending on your device and screen settings.

Privacy & Support

How is my personal information protected?

We take reasonable measures to protect your personal information. How we collect, use, and share it is explained in our Privacy Policy, including use for order processing, customer support, service improvements, and marketing where permitted.

How can I contact Customer Support?

For help with orders, products, shipping, or returns, email service@livunest.com. Customer service contact details are also included in your Order Confirmation Email.