Return & Refund Policy

Order Cancellation

You may cancel your order before it has been shipped or entered production. Eligible cancellations will receive a full refund.

Once an order has been shipped or entered production, it can no longer be cancelled.

Return Eligibility

We accept returns within 14 days of the date you receive your order. To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please obtain return authorization before sending any item back. Do not return your item directly to the manufacturer.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the product and packaging.

Our Customer Support team will review your request and help resolve the issue. If the return is due to our error, we will cover the return shipping costs.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

Customers will be charged shipping costs no more than once for each order, including returns. No restocking fees will be charged for approved returns.

How to Request a Return

1. Contact our Customer Support team at service@livunest.com to request return authorization.
2. Wait for your request to be reviewed and approved.
3. Follow the return instructions and use the return address confirmed by our team.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.

Return Address

Refund Processing

Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at service@livunest.com.